Terms and Conditions

Use of the website

This website is owned and operated by Leckford Estate, part of Waitrose Ltd ("we," "us" or "our").

By accessing this website you agree to be bound by the Terms and Conditions set out below. If you do not agree to be bound by these Terms and Conditions you may not use or access this website.

References to this website in these terms and conditions apply to this website however you access it, including accessing this website through our mobile applications or a version of this website optimised for use on mobile devices.  Whenever you access this website through a mobile application or mobile-optimised version of this website, the section of these Terms and Conditions entitled "Mobile Access" also applies.

Any questions regarding these Terms and Conditions or subsequent issues should be directed to:

Waitrose Customer Care Team

Waitrose Ltd

Doncastle Road

Southern Industrial Area


RG12 8YA

Telephone: 0800 188 884

email: customerserviceteam@waitrose.co.uk

Fax: 01344 824978

VAT number: 232457280 -  Waitrose Ltd Registered Office

171 Victoria Street



Identity of supplier

Unless stated to the contrary on this website, the products and services supplied in accordance with any contract made though this website are supplied by Waitrose Ltd.

Any reference in these Terms and Conditions to "John Lewis" is a reference to John Lewis plc (registered in England with company number 00238937) or, as applicable, any other members of its corporate group of companies.  Waitrose Ltd ("Waitrose") is a member of the John Lewis corporate group.


Access to this website is granted strictly in accordance with these Terms and Conditions.  Please read these Terms and Conditions carefully and print and keep a copy of them for your reference.

We may change our Terms and Conditions at any time, so please do not assume that the same terms will apply to future orders/delivery requests. We reserve the right to:

  • Modify or withdraw, temporarily or permanently, this website (or any part thereof) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the website; or
  • Change the Terms and Conditions from time to time.

You will be deemed to have accepted such changes if you continue to use this website (or any part of it) or you continue to place orders / delivery requests after any such changes.

It is your responsibility to check regularly to determine whether the Terms and Conditions have been changed. If you do not agree to any change of the Terms and Conditions then you must immediately stop using this website.

Leckford Estate has taken every care in the preparation of the content of this website. However, except to the extent required by applicable law or as otherwise set out in these Terms and Conditions, Leckford Estate does not represent or warrant the accuracy or reliability of any of the information or content about any products or services, software or advertisements (together, the "Materials") contained on, distributed through, or linked, downloaded or accessed from this website.

To the fullest extent permitted by applicable laws, Waitrose hereby excludes liability for any claims, losses, demands, or damages of any kind whatsoever with respect to the website or the Materials including, without limitation, direct, indirect, incidental, or consequential losses, or damages, whether arising from loss of profits, loss of revenue, loss of data, loss of use or otherwise and whether or not the possibility of such loss has been notified to Waitrose. The foregoing will apply whether such claims, loss or damages arise in tort, contract, negligence, under statute or otherwise. 

Nothing in these Terms and Conditions limits Leckford Estate's liability for fraud or death or personal injury resulting from our negligence. 

However, if you are a consumer your statutory rights are not affected.

Our Cookies

This site uses cookies to store information on your computer. Some of these cookies are essential to make our site work and others help us to improve by giving us some insight into how the site is being used.

Read more about essential and non-essential cookies in our Privacy Notice